Create Troubleshooting Guides
Create guides that break down complex procedures and turn them into simple, easy-to-follow instructions
How much time do your most knowledgeable employees spend resolving issues? What if you could replicate their process so that all of your employees could troubleshoot the same problems without overburdening the experts?
By creating troubleshooting guides, you can increase the productivity in your organization and reduce the burnout of your most experienced people.
When you systematize your troubleshooting guides, you help all employees troubleshoot complex situations, even if they have less experience.
When you give your employees "dummy proof" troubleshooting guides, everyone's productivity will increase.
Save time and clarify guides without having to copy and paste. Use integrated screen capture to easily add and update screenshots in your guides.
Replicate expert calls by inserting simple questions that guide your employees through complex troubleshooting situations.
Work quicker with fewer mistakes.
Interactive checklists let you easily add additional reference information so that your employees not only know what to do, they know how to do it.
Don't waste time rewriting information that is already in your knowledge base. Easily link to other articles.
You can even link to other articles as "pop-ups" so employees don’t lose their place.
Not ready to talk to someone? No problem. Explore our pre-recorded demo videos to see the ScreenSteps knowledge base in action.
Qualify your team to handle even the toughest situations with expert content and call flows that drive the conversation. Give them access to all the right answers.
