When operational procedures are complex and changing, work feels hard. But it doesn't have to. Transform the way your employees work & train with a framework built for the modern workplace.
When business operations are complex and/or changing, things can feel chaotic.
The reason things feel hard is because your organization is using ineffective methods to transfer operational knowledge to your employees.
Technology alone won't drive the employee training & operational improvements your organization needs.
To see real improvements, you need to change the way your entire organization thinks about and uses knowledge.
To drive real training & performance improvements, you need to change the way you think about and transfer operational knowledge to your employees.
Instead of relying on tribal knowledge and memorization, the Find & Follow Framework helps you create a "guided knowledge" culture. Every time an employee needs to perform a task or solve a problem, they find the digital guide and follow the instructions.
Operational knowledge impacts every aspect of your business. When you change the way you think about and use knowledge, your entire organization becomes more efficient.
Implementing the Find & Follow Framework requires your organization to change your relationship with knowledge. Instead of relying on hard-to-find and hard-to-follow documentation (or no documentation at all), organizations create digital guides that put the users' needs first. Here's how it works.
Create Digital Guides
Employees Find & Follow
Confidence & Independence Increase
Metrics Skyrocket
The first step in the Find & Follow Framework is creating interactive digital guides that guide employees through performing tasks and solving problems.
All of an organization's digital guides (and additional training resources) are stored in a single source of truth, like a knowledge base software.
Every time an employee has to perform a task or solve a problem, they find the digital guide they need and follow the instructions, exactly as they appear.
This completely changes the way employees are trained and the way they work.
No more memorization. No more "ask your neighbor."
Since employees know all they have to do to perform a task or solve a problem is find & follow the appropriate digital guide, their independence & confidence increases dramatically.
They feel comfortable handling any task, without needing to ask supervisors or their neighbor for help, even if it's their first time doing the task.
Since employees are no longer relying on tribal knowledge or memorization to perform their jobs, training and operational metrics skyrocket.
New hires become proficient faster than ever.
Supervisors are fielding fewer questions and fixing fewer mistakes.
Employees are confident, consistent, and independent.
NOW AVAILABLE ON AMAZON
In Find & Follow, Greg & Jonathan DeVore provide the key to solving the knowledge transfer problem and transforming your business. Don’t spend another day wasting your and your team’s time relying on tribal knowledge – get a copy now!
You can't always simplify the complex. But you can clarify it and make it simple to follow. By doing this, you can reduce the errors, training time, and mental strain associated with even your most complex procedures.
Think of Find & Follow as a way to reduce an employee's “cognitive weight.” The more information that you can store (and use) in a digital guide, the less cognitive weight the employee has to carry.
By lecturing less and providing more opportunities for employees to practice finding and following the digital guides, your employees will learn more in less time.
The Find & Follow Framework is simple — but that doesn't mean it's easy to implement. It takes time, work, and dedication for a cultural shift. Luckily, the results are proof that your efforts are worth it. Here are just a few examples.
Are you ready to improve your training & operational efficiencies once and for all? This short 30-minute course will provide a visual overview of how the Find & Follow Framework will empower you and your team to transfer knowledge faster and more efficiently, creating a more productive workplace.
Greg & Jonathan DeVore build the case for why you should transform your team into a Find & Follow Organization.
Learn three essential changes your company needs to make to become a Find & Follow Organization and how to make those changes.
Discover what the Find & Follow Training Program looks like and how to plan, build, and run one at your organization that takes 30 days or less for new hires to reach proficiency.
Improving employee performance and training starts with more efficient knowledge transfer. This model will help you identify how efficiently your knowledge operations function and what you can do to improve.
Ready to implement the Find & Follow Framework at your organization, but not sure where to start? We can help! Schedule time with a Find & Follow expert to take the first step towards independent and confident employees.