When business operations are complex and/or changing, things can feel chaotic.
New hire training takes months
Supervisors are bogged down with answering the same questions and fixing the same mistakes
Employees lack confidence and independence when performing tasks and solving problems
The reason things feel hard is because your organization is using ineffective methods to transfer operational knowledge to your employees.
Technology alone won't drive the employee training & operational improvements your organization needs.
To see real improvements, you need to change the way your entire organization thinks about and uses knowledge.
The Find & Follow Framework: A better way to transfer operational knowledge
To drive real training & performance improvements, you need to change the way you think about and transfer operational knowledge to your employees.
Instead of relying on tribal knowledge and memorization, the Find & Follow Framework helps you create a "guided knowledge" culture. Every time an employee needs to perform a task or solve a problem, they find the digital guide and follow the instructions.
What changes when you move from tribal knowledge to guided knowledge? Everything.
Operational knowledge impacts every aspect of your business. When you change the way you think about and use knowledge, your entire organization becomes more efficient.
Better customer support
Decreased task time
How the Find & Follow Framework works
Implementing the Find & Follow Framework requires your organization to change your relationship with knowledge. Instead of relying on hard-to-find and hard-to-follow documentation (or no documentation at all), organizations create digital guides that put the users' needs first. Here's how it works.
Create Digital Guides
Employees Find & Follow
Confidence & Independence Increase
Create digital guides that require no additional support to follow
The first step in the Find & Follow Framework is creating interactive digital guides that guide employees through performing tasks and solving problems.
All of an organization's digital guides (and additional training resources) are stored in a single source of truth, like a knowledge base software.
Train employees to find the digital guide they need and follow the instructions
Every time an employee has to perform a task or solve a problem, they find the digital guide they need and follow the instructions, exactly as they appear.
This completely changes the way employees are trained and the way they work.
No more memorization. No more "ask your neighbor."
Employee confidence and independence increase
Since employees know all they have to do to perform a task or solve a problem is find & follow the appropriate digital guide, their independence & confidence increases dramatically.
They feel comfortable handling any task, without needing to ask supervisors or their neighbor for help, even if it's their first time doing the task.
Fewer questions, fewer mistakes, and less training time
Since employees are no longer relying on tribal knowledge or memorization to perform their jobs, training and operational metrics skyrocket.
New hires become proficient faster than ever.
Supervisors are fielding fewer questions and fixing fewer mistakes.
Employees are confident, consistent, and independent.
InFind & Follow, Greg & Jonathan DeVore provide the key to solving the knowledge transfer problem and transforming your business. Don’t spend another day wasting your and your team’s time relying on tribal knowledge – get a copy now!
What makes Find & Follow different from traditional training and performance support methods?
Organizations clarify complex procedures
You can't always simplify the complex. But you can clarify it and make it simple to follow. By doing this, you can reduce the errors, training time, and mental strain associated with even your most complex procedures.
Employees do more by memorizing less
Think of Find & Follow as a way to reduce an employee's “cognitive weight.” The more information that you can store (and use) in a digital guide, the less cognitive weight the employee has to carry.
Employees are able to learn while they do
By lecturing less and providing more opportunities for employees to practice finding and following the digital guides, your employees will learn more in less time.
Real results of teams who have implemented the Find & Follow Framework
The Find & Follow Framework is simple — but that doesn't mean it's easy to implement. It takes time, work, and dedication for a cultural shift. Luckily, the results are proof that your efforts are worth it. Here are just a few examples.
Are you ready to improve your training & operational efficiencies once and for all? This short 30-minute course will provide a visual overview of how the Find & Follow Framework will empower you and your team to transfer knowledge faster and more efficiently, creating a more productive workplace.
Improving employee performance and training starts with more efficient knowledge transfer. This model will help you identify how efficiently your knowledge operations function and what you can do to improve.
Implement the Find & Follow Framework at your organization
Ready to implement the Find & Follow Framework at your organization, but not sure where to start? We can help! Schedule time with a Find & Follow expert to take the first step towards independent and confident employees.