Baxter Healthcare used the Find & Follow Training Framework to launch a successful new contact center in 120 days.
This B2B technical helpdesk center introduced a one-stop shop for their information, resulting in improved first call resolutions, agent training, and client onboarding.
This company used call flows to create interactive troubleshooting guides, giving their reps the consistency and clarity they needed.
This contact center used their knowledge base and digital guides to restructure their training program for virtual training, resulting in faster (and less expensive) training.
connectFirst was merging four credit unions and needed a way to organize all of their documents in one location.
This contact center was able to revamp its new-hire training, which led to new call agents being productive after only 3 weeks.
BYU - Idaho uses ScreenSteps to write articles in a fraction of the time it normally takes and share those articles with a global audience.
Throughout the training, the reps had become completely familiarized with the knowledge base. This enabled them to hit the ground running and start problem-solving from day one.
Advanced Tech uses ScreenSteps to help employees find answers to their own questions, deflecting thousands of help tickets.
This community center used the ScreenSteps and training methodology to train over 200 employees on its new Salesforce implementation.
Cushman & Wakefield consolidated all of their content into one location with ScreenSteps and saw their knowledge sharing grow exponentially.
Washington State Community & Technical Colleges uses ScreenSteps to roll out new software to their campuses.
Cloudbeds is able to quickly create visual documentation that supports thousands of customers across the globe.
This organization had to train 200 Employees who were spread across the United Kingdom...in one week.
Adaptive Insights is able to train 1,000 customers during conferences and 10,000+ end-users in self-paced training.
This SaaS company is able to train over 500 customers at a time because they have visual documentation.
