Some procedures in a business are complicated. We may not always be able to simplify the procedure, but we make it simple to follow a complicated procedure. ScreenSteps’ purpose is to improve the lives of your employees, trainers, and company leaders at work — by providing knowledge base and performance support software that makes it simple to follow complex procedures so you save time and money.
ScreenSteps was born out of a love for teaching.
While working as instructional consultants, brothers Greg and Trevor DeVore realized there wasn’t adequate software for creating training guides. So they made their own.
What started as a way to ease the creation of training content evolved into simple tools that allow employees to manage complex situations on their own with minimal training.
Today companies use ScreenSteps to create, organize, and deliver training and performance support materials for their co-workers and employees.
Faster ramp-up time for new employees.
Reduction in post-training support time for software implementations.
Reduction in Average Hold Time for call centers.
Create 4x the documents in ¼ the time.
Capture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance.
Increase QA scores, reduce questions, and decrease training time by building a modern online searchable knowledge base to keep everyone in your call center on the same page.
Increase productivity, reduce mistakes, and decrease training time by helping your employees adopt new procedures and handle complex situations without needing additional help.
Speed up your training timeline by cutting out memorizing and replacing it by teaching skills to find the answers.
Yes … the DeVores are brothers.
Greg is the company’s leading maestro. After working professionally composing music, he swapped music notes and scales to build a new masterpiece. In 2003, he co-founded Blue Mango Learning Systems with his brother, Trevor. Together they researched the training process in the ultrasound industry, which laid the groundwork for what would eventually become ScreenSteps.
Today Greg continues to be involved in creating the best user experience and helping companies reach their goals (aka: a standing ovation).
Trevor has an eye for creating solutions. Before co-founding Blue Mango Learning Systems, he created e-learning solutions using technologies such as Director, Flash, Authorware, PHP, SQL Databases, QuickTime, and other multimedia authoring environments.
Trevor breaks the code on complex procedures by developing software applications with a simple interface for users. With several years of experience developing media based training solutions, he shares his software development insights regularly at various speaking engagements.
Jonathan makes every moment count. Formerly a Certified Public Accountant in the state of Virginia, he began his career with one of the Big 4 accounting firms where he trained, audited, and wrote process documentation for information security programs.
Now Jonathan counts in a different way — specifically, in helping others improve their company through simple procedures. He develops instructional materials for ScreenSteps, including videos, as well as coaches teams as they implement our knowledge base software.
John is our resident highlights expert. Whether it's the big plays from last night's game or performance metrics from the most recent marketing campaign, he knows how to share stories that help influence your business.
After spending 6 years coaching and cheering on dozens of companies as a marketing consultant, John is investing his expertise into one team. That means helping our customers understand the purpose of improving their training, development, and operations.
Jeremy is our customer's biggest advocate. A U.S. Air Force veteran and previous small-business owner, Jeremy has decades of experience developing business solutions across a variety of different industries.
At ScreenSteps, UX is at the front of his mind. He puts the end-user first — focusing on user experience and automated testing — as he adds perspective to the development of the user-facing applications.
Rebecca is a champion communicator. After five years as a journalist, she traded her press pass for making money and took her writing skills to the marketing side. Claiming sarcasm as her first language, she dabbles in Russian but spends her professional life communicating in English.
Knighted as a wordsmith, Rebecca spends her days filling our blog with resources so that you can find the answers to your knowledge base questions.
Jeff pays attention to the little details. It doesn't matter if it's an edge case in software or a clue in a crossword puzzle — Jeff's going to notice it and he's going to solve it.
After working as a developer for a variety of companies, Jeff brings his detail-oriented coding skills to the frontlines of our website. He creates features and fixes bugs on all aspects of our customer-facing platform.
Brittany is a highlights queen. From capturing "I dos" at weddings to the play of the game for the South Atlantic Conference, Brittany has an eye for using video to share a moment in time.
While she continues her career as a professional wedding videographer, she's taking a timeout on sports after being recruited to the ScreenSteps team. Editing is her game, but educating is her aim.
